Cruise with Kristi

      Cruise with Kristi 2024

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      This page is for all who have booked the 2024 Cruise with Kristi. If you would like more information on cruising with us, please call (956) 687-5115. We’d love to have you join us!

      Pre-Cruise Check-In Sessions

      Frequently Asked Questions

      General Questions

      What are the dates for the Cruise with Kristi in 2024?

      February 3 – February 11, 2024. Saturday, February 3, 2024, is a travel day, and the ship sets sail on Sunday, February 4, 2024.

      When is the Final Payment due?

      Final Payment is due October 23, 2023.

      Please note that you will have two (2) different transactions on your credit card when the final payment is processed. One will be with Royal Caribbean Cruise Lines, which will pay for the cruise portion of the trip, and one will be Welcome Home RGV, for the bus and hotel portion. If you would like to make payments, please call us at 956-687-5115.

      If you prefer to send a check, please make it payable to Travel by Welcome Home RGV and mail it to Cruise with Kristi, 219 W. Nolana, McAllen, TX, 78504.

      What ship and cruise line are you cruising on?

      Royal Caribbean’s Harmony of the Seas out of Galveston, Texas.

      What are the ports of call?

      Cozumel, Mexico; Puerto Costa Maya, Mexico and Roatan, Honduras

      What does the package include?

      The total package includes a 7-night cruise aboard Royal Caribbean’s Harmony of the Seas with round-trip bus transportation from the Rio Grande Valley to Galveston. It includes a one (1) pre-night hotel stay at Sugar Land Marriott plus breakfast, Cruise Care Insurance, port charges, taxes, fees, and gratuities on board the ship. All meals, breakfast, lunch, and dinner are included. Drinks that are included are: regular coffee, iced tea, lemonade, juices in the morning with breakfast, and water.

      What type of documentation do I need to get on the ship?

      US citizens will need a Passport, which is preferred, or a Passcard. Canadian citizens require a Passport.

      What if someone from home needs to get a hold of me?

      Your friends and family can contact the ship by calling (888) 724-7447. Or from outside the U.S., they can call (321) 953-9003. The cost starts at $7.95 USD a minute and can be charged to their MasterCard or Visa. From outside the U.S., additional long-distance charges will also apply.

      Luggage, Packing & Money

      How much luggage can I bring?

      Two (2) pieces per person, plus you must bring an overnight bag. We will do our best to separate the overnight bags and put the bags all together for easy access at the hotel, under the bus. There is very limited space in the overhead compartments on the bus. Please try to bring bags with wheels for our overnight stay; they are much easier to carry and maneuver.

      Why do I need an Overnight Bag?

      Be sure to pack an overnight bag for the first night at the Sugar Land Marriott. Pack whatever you may need for your overnight stay at the hotel and your first day on the ship. You will not get your luggage delivered to your cabin on the ship until late afternoon or early evening. So, be prepared with a bag of essentials you will need throughout the day and early evening. Keep all medication in your overnight bag. We will try our best to separate the overnight bags and the bigger bags to go directly on the ship.

      Can I bring a wheelchair, motorized scooter, or walker?

      Please let us know if you are. We are very, very limited on space. You can rent them by calling Scoot Around at 1-888-441-7575, and their website is https://scootaround.com

      Where is my luggage going to be stored the pre-night?

      It will be locked on the bus.

      What should I pack?

      Resort or Casual wear, swimsuit. There are two (2) “Wear Your Best” nights that have replaced the “Formal” nights, but you are welcome to bring your tuxedos and sequins if you so wish. For a more detailed list see our Packing List section below.

      What about luggage tags?

      We will provide them for you. You must fold them and securely fasten them to your luggage handles before getting to the bus on Saturday morning.

      Do I need to pack a beach towel?

      No. The cruise ship provides them. You can check them out (like a library book) on the pool deck. You will be charged a fee per towel if you do not turn them back in.

      How much cash do I need to bring?

      This is a personal decision. If you plan on buying a lot of souvenirs, you may want to bring extra spending money, just remember whatever you purchase must fit in your luggage to bring home.

      Do I need to exchange US currency for Mexican Pesos?

      It isn’t necessary. Most vendors and stores accept US currency and welcome it.

      How do I pay for things on board the ship?

      An Onboard Expense Account, also known as your Seapass onboard account, is the cashless system used for all onboard purchases and services. This will be linked to a credit or debit card; you must provide this at check-in. SeaPass cards will be outside on your stateroom door cabin number, waiting for you in a sealed envelope. The account can be set up with either a credit or debit card.

      Bus Transportation & Hotel

      What time will we leave the Rio Grande Valley?

      We have several buses leaving from different parts of the Rio Grande Valley. We will leave on Saturday, February 3, 2024, between 8:00 a.m. and 9:30 a.m., depending on which bus you are on.

      Can I leave my car at the bus pick-up and drop-off points?

      No, please have someone drop you off. Each park or bus pick-up location has extremely limited parking and has different events going on during the week.

      What pre-night hotel are we staying at?

      We are staying at the Marriott Town Square in Sugar Land, Texas.

      How long will it take us to get to Sugar Land?

      Approximately 5 ½ to 6 hours, depending on weather and traffic.

      Are there restaurants by the Hotel in Sugar Land?

      Yes! We promise you will not go hungry. There are plenty of options in all price ranges.

      How long will it take to get from the Sugar Land Hotel to the cruise port?

      Approximately 1 ½ hours.

      How long will it take us to get home on Sunday?

      It takes approximately 7 – 8 hours, depending on weather and traffic.

      Are we going to stop for meals going up and returning home?

      Yes, we will make several stops going and returning. All the cost of meals and snacks are on your own. Make sure you eat breakfast before we leave, both going and returning. We will stop at Buc’ees and have a “pit stop” on returning home. You can grab something and eat on the bus. Most everyone is eager to return home to watch the “Super Bowl” as soon as possible.

      Can we bring food on the bus?

      Yes, we just need to make sure we clean up after ourselves.

      Is there a restroom on the bus?

      Yes! We will make pit stops along the way, and we recommend you take advantage of those stops.

      Do we need to tip the bus driver?

      It is not necessary, but tips are very welcome!

      Insurance, Gratuities & Cancellation Policy 

      Travel insurance, and what if I need to file a claim?

      Cruise care insurance is included in your fare. We can help you get started with a travel claim, but HIPPA rules apply to us, and it would be up to you to get all the information you need to process your claim. It is also up to the insurance company AON to approve all cancellation refund requests.

      What are gratuities, and do I have to pay them?

      Yes, gratuities are included in your cruise fare. Gratuities cover almost everyone from your stateroom/cabin attendant to all the wait staff in the dining venues.

      Cancellation policy

      The $250.00 per person deposit is non-refundable. You must cancel 31 days prior to the sailing date to get a bus and hotel refund. If you cancel prior to the Final Payment Due Date, there is No Additional Charge (except for the Non-Refundable Deposit amount). Cancellation charges and refund amounts are set by the cruise line and are dependent on when you decide to cancle.

      Cruise Care Insurance is highly recommended and we have added it to your package unless you specified that you didn’t want it.

      Special Needs

      What if I need to rent a wheelchair, motorized cart, or any type of assistance for the duration of the cruise?

      You can rent them by calling Scoot Around at 1-888-441-7575, and their website is https://scootaround.com. Please let us know if you are; we have to relay this to the cruise line.

      What if I just need a wheelchair getting on and off the ship?

      Let us know as soon as you can and we can make arrangements for this. The cruise line has a very limited amount so please be patient.

      What if I need to take my CPAP machine or get a medical refrigerator?

      Let us know so we can notify Royal Caribbean. Royal Caribbean will provide the distilled water and an extension cord for your CPAP machine. Royal Caribbean will provide a medical refrigerator.

      Managing Your Cruise

      How and when can I book Shore Excursions?

      You can go to www.royalcaribbean.com find “Manage my Cruise” and click on it. You will be prompted to create an account if you don’t already have one. After you have created an account, it will take you to the “Cruise Planner,” this is where you will find all shore excursions, drink packages, internet packages, and spa packages.

      Do I need to download the Royal Caribbean mobile app?

      You will need to download the Royal Caribbean app on your smartphone. You will find it on the Apple App Store for Apple devices or on the Google Play Store for Android devices. You will need this to check in for your cruise and upload your passport and other documents that may be needed for sailing. Keep in mind you might need passwords to download the app, so we recommend you take care of this ahead of time.

      Is there internet on the ship?

      It is called VOOM and can be pre-purchased before sailing on “Cruise Planner” at www.royalcaribbean.com or purchased on the ship.

      Put your Phone on Airplane Mode

      The roaming charges will add up, and no cellphone towers are at sea.

      Alcohol, Smoking & Tobacco 

      Is there a beverage package I can purchase?

      Yes, there are different packages: Deluxe Beverage Package, Refreshment Package, Coffee Package, Classic Soda Package, and Water Package. These can also be pre-purchased before sailing or once on board at www.royalcaribbean.com on the “Cruise Planner.”

      What if I do not want a drink package? Can I still get a drink?

      There are water, iced tea, lemonade, and coffee stations at different dining locations around the ship. You can ask for a glass of water at any bar around the ship. You can also purchase alcoholic beverages, virgin drinks, premium coffee, and bottled water a’ la carte.

      Can I bring alcohol and Tobacco on the ship?

      You can bring one (1) bottle of unopened 750 ml of wine per person on board with you. You must carry it on with your carry-on items.

      Can I smoke on the ship?

      Yes, there are smoking areas on the ship. The smoking areas are usually on the port side of the ship on the pool decks and in the casino. You cannot smoke on your balcony or in your room; Royal Caribbean will enforce a fine if you do.

      Can I bring alcohol and tobacco home?

      If you purchase alcohol or tobacco on or off the ship, it will be delivered to your cabin on the last night of the cruise. If you purchase alcohol or tobacco in one of our port stops, you will need to turn it in to a ship officer upon returning to the ship. It will be kept until the last night of the cruise, and then it will be delivered to your stateroom. You will need to claim it, and it is subject to taxation.

      Packing List

      • Overnight bag
      • Passport/Pass Card /Personal ID
      • Cash and Credit Cards
      • Set sail pass (Boarding Passes)
      • Luggage Tags
      • Emergency contact information (paper printout)
      • Photocopies of Passport/Card/Personal ID
      • Handy things to have in your Cabin
      • Laundry bag/fold-up hamper
      • Travel clock
      • Small flashlight
      • 3 outlet electrical plug
      • Magnets / or magnet hooks or clips
      • Plastic ziplock bags for wet clothes
      • One bottle of wine per person and a wine bottle opener. (This is optional.)
      • Binoculars
      • Reading Materials
      • Yeti or refillable water bottle
      • Use a dry-erase board to hang up outside your door. (You can tell your friends where you will be.)
      • Personal Items
      • Toiletries
      • Sunblock
      • Bug spray
      • Aloe Vera
      • First-aid Kit
      • Medication and List of Medications
      • Makeup
      • Hair products/essentials
      • Curling Iron/Hair Straightener Shampoo/conditioner
      • Hair/Blow Dryer (there will be one in your cabin)
      • Eyeglasses/sunglasses
      • Clothing
      • Swimsuit/cover-up.
      • Undergarments/socks
      • Belt
      • Formal Attire (if you want to dress up)
      • Jewelry
      • Casual Attire
      • Jeans
      • Cap/hat/sun visor
      • Jacket
      • Dress shoes/casual shoes/water shoes/beach shoes
      • Umbrella/Rain Poncho
      • Electronics
      • Cell Phones/chargers
      • Camera/chargers/batteries
      • Tablets/laptop/charger

      Prohibited Items

      What items are prohibited onboard a Royal Caribbean Cruise Ship?

      • Firearms and Ammunition, including realistic replicas.
      • Sharp Objects, including all knives and scissors. (Note: Personal grooming items such as safety razors are allowed. Scissors with blade lengths less than 4 inches are allowed.)
      • Illegal Drugs & Substances
      • CBD Oil / CBD Products
      • Candles, Incense, Coffee Makers, Clothes Irons, Travel Steamers and hot plates, Fondue pots
      • Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense, and other items that may create a fire hazard. NOTE: The only exception to this policy is curling irons and hair straighteners. Matches and normal lighters are allowed onboard. However, “torch lighters” and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful, concentrated flame and, therefore, are prohibited.
      • Hoverboards
      • Martial Arts, Self Defense, and Sports Gear, including handcuffs, pepper spray, and nightsticks.
      • Flammable Liquids and Explosives, including lighter fluid and fireworks.
      • Hookahs & Water Hookah Pipes
      • HAM Radios
      • Electrical Extension Cords
      • Dangerous Chemicals, including bleach and paint.
      • Perishable Food & Meat Products
      • Alcoholic Beverages (beer, seltzer, or hard liquor) seized on embarkation day will not be returned.